COVID-19 Insights Series: Navigating Uncharted Territory
New Priorities in the Customer Experience with Raj Singh and Carolyn Corda
For our 9th COVID-19 insights webinar, we welcome Raj Singh, Managing Director at JetBlue Technology Ventures, to discuss the new challenges associated with the balance between safety concerns and opportunities for positive customer experiences. Until Covid-19 the travel industry was blazing trails in enhancing the customer experience by merchandising services such as tours and activities, flight flexibility and the ability to gift travel. Has the focus turned entirely to safety and hygiene as CNN claims or are there still opportunities to delight?
Carolyn Corda, CMO at Adara will also share the latest data and insights from the Traveler Trends Tracker.