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Case Studies

World’s leading hotel chain re-engages 34% of its lapsed loyalty members by leveraging first-party data

The hotel chain has a loyalty program that offers benefits for repeat bookings and ancillary purchases across multiple properties to its members. They aimed to increase their Share of Wallet from loyalty members who booked a stay 18 months ago, but didn’t book again afterwards.

Download the case study to learn how the chain leveraged Adara’s audience modelling capabilities on top of loyalty members data to re-engage members, who otherwise might have booked with competitors.

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